For Ages 18 and Above Only

At 999ko Responsible Gaming

Gaming is for fun — not addiction. 999ko always wants you to play with a clear head, within your budget, and with family and work as your top priorities. Your wellbeing comes first.

Responsible gaming is not just a rule — it is 999ko's commitment to protecting your mental and financial wellbeing.

What We Do for Safer Gaming

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Once a limit is in place, it cannot be raised easily.

Session Time Limit

Decide in advance how long each session will last. Once the time is up, the platform will automatically prompt you to take a break.

Self-Exclusion

If you feel the need, use the self-suspension feature to temporarily deactivate your account for a set period.

Set a Loss Limit

If your losses exceed a set amount, the platform will automatically alert you and help you stop.

Reality Check

Regular pop-up messages will show how long you have been playing and how much you have spent.

24/7 Support

If you ever have concerns about your gaming, reach out to our support team at any time. We are always here for you.

Are You Playing Responsibly?

Answer the following questions honestly. If most of your answers are yes, consider reaching out for help.

1

Are you betting more to try to win back what you have lost?

2

Want to stop gaming but can't?

3

Are you hiding your gaming from family or friends?

4

Is gaming causing you to neglect work or family?

5

Are you borrowing money to play beyond your budget?

What to Do If You Have a Problem

1

Acknowledge

The first step is acknowledging you have a problem. There is no shame in that.

2

Set Your Limits

Go to your 999ko account settings to set deposit and session limits.

3

Use Self-Exclusion

If you need a short break, contact our support team or activate self-exclusion.

4

Tell Your Family

Talk to someone you trust. Support from family or friends can make a real difference.

5

Seek Professional Help

Do not hesitate to seek advice from a mental health professional. It takes courage to ask for help.

1 What Is Responsible Gaming and Why It Matters

Responsible gaming means treating gaming as a form of entertainment — one where you stay in full control, play within your financial means, and keep your other life responsibilities as the top priority. 999ko believes gaming is only enjoyable when it does not interfere with your everyday life.

As online gaming continues to grow in popularity across Bangladesh, responsible play becomes more important than ever. We want every 999ko member to enjoy a healthy, fun gaming experience — which is why we provide tools and features to help you maintain good gaming habits.

Remember: gaming is entertainment, not a source of income. Only wager what you can afford to lose without regret.

2 Principles of Responsible Gaming

At 999ko, we recommend following a few core principles when it comes to responsible play:

  • Set a budget: Decide in advance how much you will spend on gaming each month and stick strictly to that limit.
  • Control your time: Keep track of how long you play each day. Take regular breaks instead of playing for long stretches at a time.
  • Don't let emotions take over: Avoid gaming when you are angry, sad, or stressed. Your judgment is impaired in those moments.
  • Accept losses as part of the game: Winning and losing are both part of the game. Don't chase losses by placing bigger bets to try to win back what you've lost.
  • Make Time for Family: Gaming can never replace your responsibilities to your family. Make time for quality moments with the people who matter.
  • Take breaks: If you feel gaming is affecting you negatively, take a break right away.

3 999ko Responsible Gaming Tools

999ko offers multiple responsible gaming features directly within your account settings:

  • Deposit Limit: Set a daily, weekly, or monthly deposit cap. Reductions take effect immediately, while increases require a 7-day waiting period.
  • Loss Limit: If your losses go beyond a set threshold, the system will automatically stop you or send you a warning.
  • Session Timer: Once your session time is up, a warning will appear on screen. You can also choose to end the session yourself.
  • Cooling-Off Period: Take a break ranging from 1 day to 6 weeks. Your account will be inaccessible during this period.
  • Self-Exclusion: For a longer break, you can deactivate your account for anywhere from 6 months to 5 years.

To use these tools, go to your account settings or ask our support team for assistance.

4 Signs of Problematic Gaming

Sometimes we don't realize that gaming is affecting our lives negatively. Watch out for these warning signs:

  • Feeling restless or irritable when trying to stop gaming.
  • The urge to place more bets in an attempt to recover lost money.
  • Unable to feel at ease unless you are talking or thinking about gaming.
  • Hiding gaming activity from family, friends, or colleagues.
  • Borrowing money or dipping into savings to cover gaming expenses.
  • Skipping meals, sleep, or work to keep playing.
  • No longer finding enjoyment in anything other than gaming.

If you identify with three or more of the above signs, please contact our support team or visit a mental health professional near you.

5 Minor Protection

999ko strictly prohibits anyone under 18 from accessing our gaming platform. We urge parents and guardians:

  • Install parental control software on devices used at home.
  • Keep your online gaming account login details out of your child's reach.
  • Have open conversations with children and teenagers about the risks of online gaming.
  • Monitor your child's online activity while they are using devices.

If a minor has managed to register on our platform, please notify our support team immediately. That account will be closed without delay.

6 Practical Tips for Healthy Gaming Habits

Follow these simple tips in your daily routine to maintain responsible gaming habits:

  • Set a clear budget and time limit before you start playing.
  • Set a win target and stop once you reach it.
  • Never play when you are tired, intoxicated, or under emotional stress.
  • Alongside gaming, make time for physical exercise, family, and other hobbies.
  • Keep a daily gaming log — track how much time and money you spend each session.
  • Share your gaming experience with friends or family — this helps reduce the tendency to play in isolation.
  • Take at least one full day off from gaming every week.

Remember: on days when gaming stops feeling fun, step away. Taking a break takes courage.

7 Frequently Asked Questions

Yes, but not before the designated period ends. Once your self-exclusion period is over, contact our support team to reactivate your account. Please note that no betting or deposits are possible during this time.

Requests to lower your deposit limit take effect immediately — the new limit applies right away. However, if you wish to increase your limit, a 7 business day waiting period applies. This is in place for your own protection.

Start by reaching out to our 24/7 support team — they will point you in the right direction. You should also consider seeking help from a nearby mental health center or counselor. Talking to family and friends matters too. You are not alone.

A cooling-off period is typically short-term — from 1 day up to 6 weeks — during which account access is suspended. Self-exclusion is long-term — from 6 months up to 5 years — and is intended for more serious situations. In both cases, your account cannot be reactivated before the period ends.

Approach the person directly and with empathy. Listen without judgment and respect what they are feeling. You can also inform the 999ko support team about the situation — we provide assistance to family members as well. Professional mental health services will be recommended if needed.

Table of Contents

Our Commitment

18+ Age Verification
Deposit Limit Tool
Self-Exclusion Feature
24/7 Support Team
Reality Check Pop-up

Play Responsibly, Enjoy at 999ko

999ko wants every moment you play to be fun — stress-free, safe, and within your limits. Join today and start using our responsible gaming tools.

18+
Age Limit
24/7
Support
Set Limits
Self-Exclusion
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